Customer Service

Central Arkansas Water

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Providing essential and exceptional service is our top priority. We now offer more ways to enhance your account management experience. Take advantage of our new and improved account self-service options 24/7/365.

Our Customer Service Mission

We are committed to providing quality service to our customers in ways that are helpful, caring, and responsive. Our customers include not only the water customers but those fellow employees with needs supplied by this department.

Our goal is to offer services which not only meet, but clearly exceed the expectationsof our customers. We are committed to obtaining our goals through teamwork, communication, courtesy, integrity, and innovation.We take responsibility for the efficient and effective delivery of quality service and take pride in dedication for our work and being the best we can be.

Contact Customer Service

Need to Pay Your Bill? Try One-Time Automated Payments

Pay your bill fee-free with a Checking Account through the Paymentus automated system at 1.833.245.1947.

Free Drop Box Payments - 221 East Capitol Avenue, Little Rock, AR

You may make a payment using a Drop Box located on the east or west side of CAW JTH Administration Building located at 221 East Capitol Avenue in Little Rock
- Cash payments must be placed within an envelope along with a copy of the remittance slip located at the bottom of you billing statement. Change will not be provided. The full cash payment amount will be applied to your account.

Helpful Information and Terms and Conditions of Water Service

Learn about CAW's Billing Service Partners, helpful account information, your obligations and rights as a valued ratepayer.

Click here to view more information.

Call Center Hours

7:30 a.m. to 5 p.m. – Monday through Thursday
8 a.m. to 4:30 p.m. – Friday
501.372.5161 OR toll free 1.855.742.0309